At ‘The Dewy Skin' we strive to provide you with the best customer experience, and we encourage you to reach out to us personally with any concerns or queries. Your satisfaction is our priority.
Please review our Return and Refund Policy below:
- General Policy:
- Opened or damaged products cannot be reused; therefore, we cannot accept the exchange or return of opened or used products once sold or delivered.
- Orders once processed and shipped are not eligible for cancellation.
- Damages due to neglect, improper usage, or wrong application will not be covered under this policy.
- 'The Dewy Skin' is not responsible for any damage caused after the products are delivered.
- Customers are advised to perform a patch test before using the product. If irritation or red patches appear, discontinue use immediately.
- Refunds/Replacements:
- We offer refunds/replacements only in the following cases:
- You received the wrong shipment.
- You received an expired product.
- Return/Replacement Request:
- In any of the above cases, please raise a return/replacement request within 7 (seven) days from the date of delivery.
- To initiate a return/refund request, please drop us an email at contact@thedewyskin.com.
- Timelines:
- No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the product.
- Please allow us 48 hours to review your request.
- Reverse Pickup:
- Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick up the order from your doorsteps.
- Refund Process:
- Upon receiving the returned order, our service team will review the same.
- If the issues described by you are verified, our team will initiate a refund within 24 hours.
Your satisfaction is our commitment, and we appreciate your understanding of our policies. If you have any questions or require assistance, please don't hesitate to reach out to us at contact@thedewyskin.com.